Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Farewell Glass website at glass.farewellapp.co.za ("the Website"). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

2. Service Description

Farewell Glass provides an online platform for browsing glass memorial products and submitting quote requests. The Website allows you to configure product specifications, upload memorial images, and request pricing information. Please note that submitting a quote request does not constitute a purchase or binding agreement. All orders are subject to separate confirmation and agreement.

3. Quote Requests

When you submit a quote request through our Website:

• The quote is a request for pricing information only and does not create a contract
• Prices provided in response to your request are estimates and may be subject to change based on final specifications, materials, and installation requirements
• We reserve the right to decline any quote request at our discretion
• Accuracy of information you provide (dimensions, installation location, contact details) is your responsibility

4. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, 3D models, and software, is the property of Farewell Glass or its licensors and is protected by South African intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this Website without our prior written consent.

5. User Content

When you upload images or provide content through our Website:

• You represent that you have the right to use and share the images and content you upload
• You grant us a limited licence to use uploaded images solely for the purpose of processing your quote request and fulfilling any resulting order
• We will not use your uploaded images for marketing or any other purpose without your explicit consent
• You are responsible for ensuring that uploaded content does not infringe on any third-party rights

6. Acceptable Use

You agree not to:

• Use the Website for any unlawful purpose
• Submit false or misleading information in quote requests
• Attempt to interfere with the Website's operation or security
• Use automated tools to scrape or collect data from the Website
• Upload content that is offensive, harmful, or violates any applicable laws

7. Limitation of Liability

To the fullest extent permitted by South African law, Farewell Glass shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website. The Website is provided "as is" without warranties of any kind, whether express or implied. We do not guarantee that the Website will be available at all times or free from errors.

8. Product Representations

The 3D visualisations and images displayed on our Website are for illustrative purposes only. While we strive for accuracy, actual products may vary in appearance due to the nature of glass manufacturing, printing processes, and photographic conditions. Final product specifications will be confirmed during the order process.

9. Privacy

Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the South African courts.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the Website after any changes constitutes acceptance of the updated Terms.

12. Contact Us

If you have questions about these Terms of Service, please contact us:

• Email: info@farewellapp.co.za
• Phone: +27 79 018 1386