Privacy Policy

Last updated: 7 February 2026

1. Introduction

Farewell Glass ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website at glass.farewellapp.co.za. We comply with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

2. Information We Collect

When you submit a quote request, we collect the following personal information:

  • Contact details: first name, last name, email address, and phone number
  • Installation location: town where the memorial will be installed
  • Product preferences: product type, dimensions, memorial text, and any messages you include
  • Uploaded images: memorial photos or reference images you provide
  • Delivery information: delivery address if you request courier delivery

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and responding to your quote requests
  • Communicating with you about your memorial order
  • Sending you a confirmation email when your quote is submitted
  • Improving our products and services

4. Data Storage and Security

Your data is stored securely using the following services:

  • Google Firebase (Firestore): stores your quote details and order information
  • Google Firebase (Cloud Storage): stores uploaded memorial and reference images
  • Vercel: hosts our website and processes requests

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

5. Email Communications

We use Resend to send transactional emails. When you submit a quote request, you will receive a confirmation email. We do not send marketing emails or newsletters unless you explicitly opt in.

6. Cookies and Analytics

Our website uses analytics tools to understand how visitors use the site. This may include anonymised data such as page views, device type, and browser information. We do not use cookies for advertising or tracking purposes.

7. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We only share your data with the service providers listed in Section 4 to the extent necessary to operate our website and process your requests.

8. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to the processing of your personal information
  • Lodge a complaint with the Information Regulator of South Africa

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Quote data is retained for the duration of the order process and a reasonable period thereafter for record-keeping purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

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